Frequently asked questions

Choose your item, select your size and colour, then add it to your cart. When you're ready, open the cart and go to checkout. Enter your delivery details and pick your payment method, and you'll get a confirmation email as soon as the order goes through.

No — you can check out as a guest. Creating an account just makes things easier next time: your addresses are saved, and you can track past orders without digging through your inbox.

If your order hasn't been dispatched yet, we can usually change the address, swap a size or cancel it. Email us at feniqofficial@gmail.com as soon as possible with your order number. Once a parcel is with the courier we can't recall it, but you can still return it under our 14-day policy.

Check your spam and promotions folders first, since automated emails often land there. If there's still nothing after an hour, message us with the name and phone number used at checkout and we'll confirm whether the order came through.

You'll receive a tracking link by email once your parcel is handed to the courier. If you'd rather not wait, send us your order number and we'll check the status for you.

Orders within Lebanon arrive in 5–8 business days. Delivery time starts once your order is dispatched, not when it's placed, so allow an extra day or so during busy periods and around public holidays.

Shipping is a flat $4 per order, no matter how many items you buy. The amount is shown at checkout before you confirm, so there are no surprises at the door.

We're based in Lebanon and currently deliver across the country. If you're outside Lebanon and would like to order, email us — we'll let you know if we can arrange something and what it would cost.

Feniq Official is a Lebanon-based brand, and every order is dispatched locally. We operate online only, so there's no walk-in store at the moment.

The courier will normally call the number on your order to arrange a second attempt or a nearby drop-off. Adding a phone number you actually answer — and a landmark near your address — makes delivery far smoother.

Occasionally a parcel gets held up in transit. Send us your order number and we'll chase the courier and come back to you with an update, or arrange a replacement if the parcel can't be located.

You have 14 days from the day your order arrives to request a return. Items need to be unworn and unwashed, with tags still attached and in their original packaging.

Email feniqofficial@gmail.com within 14 days of delivery with your order number and the item you'd like to return. We'll reply with the return address and the steps to follow.

Yes, as long as your request is within the 14-day window and the size you want is in stock. Message us with your order number and the size you'd prefer and we'll organise the swap.

Once your return reaches us and passes a quick condition check, we process the refund to your original payment method. Card refunds usually appear within a few business days, depending on your bank.

We're sorry — that shouldn't happen. Email us within 48 hours of delivery with your order number and a photo of the item, and we'll arrange a replacement or a full refund at no cost to you.

For hygiene reasons, items such as underwear, swimwear and pierced jewellery can't be returned once the packaging is opened. Anything visibly worn, washed or altered also falls outside the policy.

We accept cash on delivery as well as the card options shown at checkout. Pick whichever you prefer on the payment step.

Select cash on delivery at checkout and pay the courier in cash when your parcel arrives. Having the exact amount ready helps, since couriers don't always carry change.

Yes. Payments run through Shopify's secure encrypted checkout, and we never see or store your full card details.

Prices are displayed in the currency shown at checkout, and the final total is confirmed before you pay. If you're paying by card, your bank may apply its own conversion rate.

We share codes and early access to sales through our newsletter and social channels. Enter your code in the discount box at checkout and the total updates before you confirm.

Each product page includes a size guide with measurements for that specific item. Sizing can vary between styles, so it's worth checking the guide rather than assuming your usual size — and if you're between two, message us and we'll advise.

We photograph everything as accurately as we can, but screens vary, so slight differences in shade are normal. If a piece looks genuinely different from what was advertised, get in touch and we'll sort it out.

Follow the care label sewn into each garment. As a general rule, a cold gentle wash, washing inside out and air drying will keep colours and shape looking new for much longer.

Some pieces get restocked and others are one-off drops. Email us about the item you're after and we'll tell you whether it's returning.

Our current collection is womenswear. We're looking at expanding the range in future — the newsletter is the fastest way to hear about it first.

Email feniqofficial@gmail.com and a real person will get back to you. Including your order number in the first message saves a round of back-and-forth.

We aim to answer within one business day. Messages sent over the weekend or on a public holiday are picked up the next working day.

Not right now — we operate online only and ship across Lebanon. That keeps our overheads down and our prices where they are.

Join the newsletter at the bottom of any page and follow us on social. New drops, restocks and sale access are announced there first.