Shipping policy

At FENIQ, we aim to provide a reliable and transparent delivery experience from checkout to your door. Customers are responsible for reviewing product information, availability status, estimated delivery periods and delivery details before completing an order.

1. Shipping Within Lebanon

In-Stock Items

Orders containing in-stock items are normally delivered within approximately 2–4 working days after order confirmation. Working days exclude Sundays and official public holidays. Delivery times are estimates and may be affected by courier operations, high-demand periods, weather, public holidays or circumstances outside FENIQ’s reasonable control.

Pre-Order Items

Products identified as Pre-Order require additional time before dispatch. The estimated delivery period will be displayed on the relevant product page where applicable. Unless otherwise indicated, pre-order products are generally expected to be delivered within approximately 12–20 working days.

By ordering a product clearly identified as Pre-Order, the customer confirms that they have reviewed and accepted the stated or estimated delivery timeframe. A pre-order cannot normally be cancelled merely because the customer later decides not to wait, provided the order remains within the delivery conditions disclosed at purchase. This does not affect rights that cannot legally be excluded.

2. International Shipping

FENIQ may ship to selected international destinations. Estimated delivery times depend on destination, courier, customs clearance and product availability.

  • In-Stock Items: approximately 4–7 working days after dispatch  
  • Pre-Order Items: approximately 12–25 working days, unless another timeframe is displayed on the product page.

These periods are estimates rather than guaranteed delivery dates unless FENIQ expressly states otherwise.

3. Mixed In-Stock & Pre-Order Orders

When an order contains both in-stock and pre-order products, FENIQ may hold the order until all items are available and dispatch them together. Customers requesting separate shipments may be required to pay additional delivery charges.

4. Shipping Fees

Applicable delivery charges are displayed during checkout or communicated before the order is confirmed. Charges may vary according to destination, package size or weight, courier requirements, order value and promotional shipping offers.

5. Customer Responsibility for Delivery Information

Customers are responsible for providing complete and accurate delivery information.

  • Full name  

     

  • Correct mobile number  

     

  • Complete delivery address  

     

     

  • Building, floor or additional location information where necessary  

     

  • Any information reasonably required by the courier

FENIQ is not responsible for delays, failed deliveries or additional costs resulting from incorrect, incomplete or outdated information supplied by the customer. Where an order must be dispatched again for this reason, additional delivery charges may apply.

6. Phone Availability & Failed Delivery

Customers should provide a telephone number at which they can reasonably be reached by the courier. Failure to answer reasonable delivery attempts or coordinate delivery may result in the package being returned to FENIQ. Where this occurs for reasons attributable to the customer, FENIQ may require payment of the original delivery, return and/or redelivery costs before dispatching the order again.

7. Refused Cash on Delivery Orders

Cash on Delivery orders should only be placed when the customer genuinely intends to receive and pay for the order. If a correctly prepared order is dispatched according to the customer’s confirmed purchase and the customer refuses delivery without a valid issue attributable to FENIQ, it will be treated as a customer-refused order.

·        Repeated refusal may result in Cash on Delivery being restricted.

·        FENIQ may require advance payment for future orders.

·        FENIQ may decline future orders where repeated unsuccessful deliveries create unreasonable costs.

8. Changing or Cancelling an Order

Customers should review their order carefully before confirming it. Once an order has entered preparation, fulfilment or dispatch, FENIQ may not be able to change or cancel it. Requests concerning size, color, address or other order information should be submitted as soon as possible. Submitting a request does not guarantee that a change can be made.

9. Delivery Delays

Occasional delays may occur due to circumstances outside FENIQ’s reasonable control, including courier delays, customs processing, public holidays, severe weather, transportation disruption, high-demand periods, incorrect customer information or force majeure. A reasonable delay outside FENIQ’s control does not automatically make an order eligible for cancellation, refund or compensation, subject to applicable law.

10. International Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country. Unless expressly stated otherwise during checkout, these charges are not included in FENIQ’s prices or shipping charges and are the customer’s responsibility. Refusing an international shipment because such charges are payable does not automatically entitle the customer to reimbursement of shipping, customs, return or related costs.

11. Receiving Your Order

Customers should inspect their order promptly after delivery. If you received the wrong product, wrong size compared with your confirmed order, wrong color compared with your confirmed order, or a genuinely defective or damaged product, contact FENIQ Customer Care promptly with your order number and clear photographs.

12. Customer-Selection Issues

Delivery of the size, color and product variation selected and confirmed by the customer is considered correct fulfilment. A delivery is not considered incorrect merely because the customer selected the wrong size or variation, failed to review the size chart or product description, changed their mind after dispatch, or overlooked clearly displayed pre-order or delivery information. Such situations are governed by the FENIQ Exchange, Return & Refund Policy and do not automatically qualify for return, exchange, cancellation or refund.

13. Need Help?

For questions about an order or delivery, contact FENIQ Customer Care using the contact information provided on the FENIQ website and include your order number.