Terms of service

1. Introduction

Welcome to FENIQ. These Terms & Conditions govern use of the FENIQ website and purchases made through our online store. By accessing our website, creating an order or completing a purchase, you agree to these Terms & Conditions together with our Shipping & Delivery Policy, Exchange, Return & Refund Policy, Privacy Policy and any product-specific conditions displayed before purchase.

2. Customer Responsibility Before Ordering

Before completing an order, customers are responsible for carefully reviewing the product title, description, images, size chart and measurements, fit information, material or fabric information, color, variations, included pieces, care instructions where provided, price, availability, pre-order status, estimated delivery information and any product-specific notices. By completing an order, the customer confirms that they have had the opportunity to review this information and that the selected product, size, color and variation represent their intended purchase.

3. Size Charts & Measurements

Sizing may vary between products, styles and manufacturers. Customers should not rely solely on the size they normally wear. The product-specific size chart or measurements should be reviewed before ordering. Where necessary, customers should compare the provided measurements with their own measurements or with a similar garment that fits correctly. If uncertain, customers are encouraged to contact FENIQ Customer Care before purchasing. Where FENIQ supplies the exact size selected and the product corresponds materially with the sizing information provided, dissatisfaction with fit does not mean FENIQ supplied an incorrect or defective product.

4. Product Information

FENIQ makes reasonable efforts to ensure that product descriptions, photographs, prices and specifications are accurate. Slight differences may occur because of screen settings, lighting, photography, device displays, production tolerances or natural characteristics of materials. A minor visual difference that does not materially change the product is not necessarily a defect. If FENIQ identifies a material error affecting an order, we will take reasonable steps to correct it.

5. Order Confirmation

Submitting an order does not necessarily mean it has been finally accepted. FENIQ may verify product availability, order information, payment information and delivery details before fulfilment. Subject to applicable law, FENIQ may decline or cancel an order for legitimate reasons including product unavailability, an obvious pricing/listing error, suspected fraud, inability to verify necessary information, repeated abuse of Cash on Delivery, repeated unjustified refusal of dispatched orders or delivery being unavailable to the supplied location. Where payment has already been collected for an order FENIQ cannot fulfil, the appropriate amount will be returned using an available method.

6. Prices

Prices displayed on the website apply at the time of purchase unless clearly stated otherwise. FENIQ may change prices, promotions or discounts for future orders without affecting purchases already confirmed, except where an obvious pricing error has occurred and applicable law permits correction. Delivery charges and other applicable costs will be displayed or communicated as appropriate before order completion.

7. Payment

Available payment methods may include Cash on Delivery and other payment methods offered at checkout. Customers are responsible for providing accurate payment and billing information. FENIQ may introduce, remove or modify available payment methods.

8. Cash on Delivery

Cash on Delivery is provided as a convenience to eligible customers and locations. By selecting it, the customer confirms a genuine intention to receive and pay for the order. Repeated unjustified refusal, failure to receive orders or abuse of Cash on Delivery may result in FENIQ restricting Cash on Delivery or requiring advance payment for future purchases.

9. Pre-Orders

Products identified as Pre-Order are not necessarily immediately available for dispatch. Customers are responsible for reviewing estimated delivery information before purchasing. By purchasing a pre-order item, the customer acknowledges the disclosed or estimated delivery period. A change of mind regarding the waiting period does not automatically create a right to cancel an otherwise properly fulfilled pre-order, subject to applicable consumer law.

10. Order Changes & Cancellations

Customers should check their cart carefully before confirming an order. Once preparation, fulfilment or dispatch has begun, FENIQ cannot guarantee that an order can be changed or cancelled. Requests concerning size, color, variation, quantity, delivery address or telephone number should be made as quickly as possible, but successful modification cannot be guaranteed.

11. Shipping & Delivery

Orders are delivered according to the FENIQ Shipping & Delivery Policy. Estimated delivery times are guidance and may be affected by circumstances outside FENIQ’s reasonable control. Customers are responsible for supplying complete and accurate delivery information and reasonably cooperating with the courier.

12. Exchanges, Returns & Refunds

All exchange, return and refund requests are governed by the FENIQ Exchange, Return & Refund Policy. FENIQ is responsible when FENIQ supplies an incorrect, materially misdescribed or genuinely defective product. Where FENIQ correctly supplies the product, size, color and variation selected by the customer and the relevant information was clearly available before purchase, customer-selection issues do not automatically create eligibility for return, exchange or refund. This includes failure to review product descriptions, measurements or size charts. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

13. Return Inspection

Where FENIQ authorizes a return, receipt of the returned product does not itself constitute approval of an exchange or refund. FENIQ may inspect the item’s condition, whether it has been worn, used, washed or altered, whether tags remain attached, whether a reported defect exists, whether the product corresponds with the original order and whether the return meets policy requirements.

14. Hygiene & Final-Sale Products

Certain products may have additional exchange or return restrictions for hygiene or other legitimate reasons. Products marked FINAL SALE before purchase may not normally be returned or exchanged for customer-choice reasons. Statutory rights concerning defective or incorrectly supplied products remain unaffected.

15. Promotions & Discount Codes

Promotional offers and discount codes may be subject to validity periods, eligible products, minimum order values, usage limits and excluded products or collections. Unless expressly stated otherwise, promotions cannot be combined. FENIQ may cancel or correct promotions affected by technical errors, misuse or obvious mistakes, subject to applicable law.

16. Website Content & Intellectual Property

The FENIQ name, branding, logos, website design, product photography, graphics, written content and other original materials are owned by or licensed to FENIQ unless otherwise stated. They may not be reproduced, copied, distributed, commercially exploited or used without authorization except where permitted by law.

17. Acceptable Use

Customers must not use the FENIQ website fraudulently, interfere with website operation or security, submit false information, attempt unauthorized access, abuse promotional programs or engage in unlawful activity. FENIQ may restrict access where reasonably necessary to protect the website, customers or business.

18. Limitation of Responsibility

To the extent permitted by applicable law, FENIQ is not responsible for losses resulting solely from circumstances outside its reasonable control or from inaccurate information or improper use attributable to the customer. Nothing in these Terms is intended to exclude or restrict liability or consumer rights where doing so would be prohibited by law.

19. Force Majeure

FENIQ will not be responsible for delays or failure to perform caused by events reasonably outside its control, which may include severe weather, transportation disruption, governmental action, conflict, infrastructure failure, courier disruption or other force-majeure circumstances. FENIQ will make reasonable efforts to resume affected services when practicable.

20. Changes to These Terms

FENIQ may update these Terms & Conditions periodically. The version applicable to an order will generally be the version made available when the order was placed, subject to applicable law.

21. Governing Law

These Terms & Conditions are governed by the applicable laws of the Republic of Lebanon. Nothing in these Terms is intended to remove mandatory consumer rights available under applicable Lebanese law.

22. Contact

For questions regarding an order, product, delivery, exchange or these Terms & Conditions, contact FENIQ Customer Care through the contact information provided on the FENIQ website. When contacting us about an existing purchase, please include your order number.